Trust & Safety
Your Safety is Our Priority
We've built comprehensive safety measures and verification processes to ensure every learning experience on Motocury is secure and trustworthy.
Our Safety Commitment
Verified Instructors
All instructors undergo comprehensive background checks and credential verification
- Background screening
- License and certification verification
- Professional reference checks
- Ongoing performance monitoring
Secure Payments
Your financial information is protected through trusted third-party payment providers
- Checkout powered by Paystack (primary provider)
- Industry-standard encryption for card and payment data
- Secure refund processing where applicable
- You never share banking details directly with instructors in the app
24/7 Support
Round-the-clock support through chat and email for any safety concerns
- In-app chat support available
- Email support: [email protected]
- Real-time incident reporting
- Multi-language support available
Instructor Verification Process
1
Identity Verification
Government-issued ID verification and photo matching
2
Credential Check
Professional licenses and certifications validated
3
License Verification
Professional licenses validated with issuing authorities who conduct background checks
4
Reference Validation
Professional and character references contacted
5
Ongoing Monitoring
Continuous performance and safety monitoring
Safety Tips for Learners
Before Your Lesson
- Verify instructor credentials on their profile
- Read recent reviews and ratings
- Confirm lesson details and meeting location
- Share your lesson details with a trusted contact
During Your Lesson
- Ensure instructor follows safety protocols
- Don't hesitate to ask questions about safety
- Report any concerning behavior immediately
- Trust your instincts - safety comes first
After Your Lesson
- Leave honest feedback and ratings
- Report any safety incidents
- Keep lesson receipts and documentation
- Share your experience to help others
Need Help or Have Safety Concerns?
Contact our support team through chat or email for any safety concerns or assistance.
Learn with Confidence
Our comprehensive safety measures ensure you can focus on learning while we handle your security.